When ordering from OSkinMedspa.com, you’re responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; O Skin Care LLC has no control over these charges, nor can O Skin Care LLC predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
Countries / regions that require an identification number include: Brazil, Chile, China, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, India, Israel, Nicaragua, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.
As part of our commitment to you, all Olivia Quido Skincare purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at oskinmedspa.com, you may return them within 30 days. If your product is outside of the 30 day return policy window, please feel free to contact one of our customer service representatives for further assistance. Your satisfaction is our top priority. Note: If your order arrived damaged or defective, please bypass the instructions below and contact us at customer service by calling 562.897.1445 I 562.865.2030 I 562.865.2036, Monday through Friday, 10 AM – 6 PM PST.
Return Instructions- 4 Easy Steps
Before shipping your return we recommend that you review our entire return guidelines below
1. Email us at firstname.lastname@example.org . Please include your order number and a list of the item(s) you’d like to return.
Contact us via phone at by calling 562.897.1445 I 562.865.2030 I 562.865.2036, Monday through Friday, 10 AM – 6 PM PST.
2.Include all parts, pieces, printed materials, and accessories, along with the product’s original packaging.
3. If you still have it, please include a copy of your packing slip .
4. Mail your return to:
O Skin Med Spa
369 Los Cerritos Center, Cerritos, CA 90703
You are responsible for return shipping charges. To ensure that we receive your return, we recommend using a method of shipment with tracking and insurance.
Customers are responsible for return shipment charges.
We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
Customers must return their item(s) within 30 days of receipt of their order, unless otherwise noted on the product’s detail page.
Returned products are subject to inspection by our staff. All parts, pieces, printed materials, and any original product packaging must be returned. Please do not return empty products. Products must be more than 50% full.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned to the customer or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
Returns will be processed and approved credits issued within five business days of receipt.